Refund Policy
Last updated: July 10, 2026
This Refund Policy explains refunds for Elzo Forms digital products, license keys, downloads, updates, renewals, and related commercial license services.
We want honest customers to feel safe trying Elzo Forms PRO. If Elzo Forms PRO is not the right fit for you, you may request a refund within 30 days after purchase.
This Refund Policy should be read together with our Terms of Service, License Terms, Payment and Delivery terms, and Privacy Policy.
30-day money-back guarantee
We offer a 30 days money-back guarantee for Elzo Forms PRO purchases. If you are not satisfied with your purchase, you may request a refund within 30 days after the purchase date.
You do not need to prove that the product is defective to request a refund under this guarantee. A short reason may be requested so we can improve the product, documentation, and purchase experience.
This guarantee is intended for honest, good-faith purchases. It does not apply to fraud, abuse, chargeback misuse, public license key sharing, unauthorized resale, prohibited site use, repeated refund misuse, or violations of our Terms of Service or License Terms.
Digital product notice
Elzo Forms products are delivered digitally. No physical goods are shipped. Delivery may include access to a downloadable plugin file, a license key, license management tools, product updates, renewal options, or other commercial license services included in the purchased plan.
Because digital products can be downloaded, copied, activated, and used immediately after purchase, refunds are provided under this Refund Policy and any mandatory consumer protection laws that may apply.
Eligible refund requests
Refunds may be approved within the 30 days refund window if the product is not the right fit for you, if you are not satisfied with the purchase, if the product does not work as described, if a serious reproducible product defect prevents normal use, if digital delivery failed, if there was a duplicate payment, if you selected the wrong plan by mistake, or if a refund is required by applicable consumer law.
Where appropriate, we may also offer a reasonable fix, workaround, correction, updated download, license reset, domain replacement, plan correction, account correction, or other solution. You may still request a refund within the 30 days refund window if you prefer not to continue using the product.
Non-refundable cases
Refunds may be refused where the request is outside the 30 days refund window, the purchase is connected to fraud or abuse, the license key was publicly shared, the product was resold without permission, the order is connected to prohibited or unacceptable site use, a chargeback or payment dispute is being misused, or the customer has repeatedly used refunds in a way that appears abusive.
Refunds may also be refused where the customer violates our Terms of Service or License Terms, attempts to bypass activation limits, abuses downloads or license services, submits fraudulent payment information, or creates risk for Elzo Forms, other customers, payment providers, or third parties.
Nothing in this Refund Policy limits any mandatory consumer protection rights that cannot be excluded under applicable law.
How to request a refund
Refund requests should be submitted from your Elzo Forms account when the refund option is available for the relevant order, payment, or license. Go to the account area, open the related order, payment, or license details, and follow the refund request flow.
If the refund option is not available because the order is outside the refund window, the purchase is normally not eligible for a self-service refund. Contact billing@elzoforms.com only if you believe there was a billing error, duplicate payment, failed delivery, account access issue, or another issue that requires manual review. Include your order email, order number or transaction ID, license key if available, and a short description of the issue.
We may ask for additional information if needed to verify the order, investigate a delivery issue, prevent fraud or abuse, resolve a payment problem, or comply with payment-provider requirements.
Refund processing
Eligible self-service refunds may be processed automatically after the account flow confirms that the order matches the refund policy. Some requests may require manual review before approval.
Approved refunds are normally returned through the original payment method or payment instrument via WayForPay or the payment provider used at checkout. We do not promise refunds to a different card, account, wallet, or payment instrument unless the payment provider, applicable law, or a required manual review allows it.
Processing time depends on the payment provider, bank, card issuer, currency, fraud checks, compliance checks, and payment method. We do not control bank or payment-provider processing times.
Effect of refund
After a refund, the related license key, downloads, updates, renewals, account access, support access, and other commercial license services may be deactivated, restricted, or terminated.
A refund does not create any obligation for us to provide future service, accept future purchases, restore account access, reactivate a license key, or unblock a domain.
Nothing in this Refund Policy is intended to limit any open-source rights that may apply to software code already lawfully provided to you under the license stated in the plugin files.
Renewals
Renewal payments may be refundable within 30 days after the renewal date if you no longer want to continue using Elzo Forms PRO, if the renewal happened because of a clear billing or technical error, or if a refund is required by applicable law.
If you do not want to renew, you are responsible for cancelling renewal before the renewal date where self-service cancellation is available, or contacting us in advance if manual assistance is needed.
Duplicate, failed, or incorrect payments
If you believe you were charged more than once, paid the wrong amount, used the wrong email address, or selected the wrong plan, contact billing@elzoforms.com as soon as possible.
We will review the payment and order records and, where appropriate, correct the order, change the plan, issue a replacement license, provide access, or refund the duplicate or incorrect payment.
Chargebacks
If you have a payment problem, please contact us first so we can investigate and try to resolve it.
If a payment is disputed through a bank, card network, or payment provider, we may suspend or restrict the related account, license key, downloads, updates, renewals, and commercial license services while the dispute is reviewed.
We may provide order, delivery, download, license activation, account, technical, and communication records to the payment provider, bank, card network, or dispute processor where needed to respond to the dispute and prove digital delivery.
Unresolved chargebacks, payment reversals, fraudulent disputes, or repeated payment disputes may affect your ability to make future purchases, renew licenses, or access commercial license services.
Consumer rights
Nothing in this Refund Policy limits any mandatory consumer protection rights that cannot be excluded under applicable law.
If mandatory law in your country gives you additional refund, cancellation, withdrawal, or digital content rights, those rights will apply to the extent required by that law.
Contact
For refund, billing, order, or payment questions, contact billing@elzoforms.com.