Payment and Delivery
Last updated: July 10, 2026
This page explains payment, order confirmation, and digital delivery terms for Elzo Forms products, license keys, downloads, updates, renewals, and related commercial license services.
These terms should be read together with our Terms of Service, License Terms, Refund Policy, and Privacy Policy.
Digital products only
Elzo Forms products are delivered digitally. No physical goods are shipped, and no postal delivery is provided.
Digital delivery may happen through your account area, email, download page, license page, or another digital delivery method shown after purchase.
Payment methods
Available payment methods are shown at checkout. Payments may be processed by WayForPay or another payment provider displayed during checkout.
The final amount, currency, taxes, and any applicable fees are shown before payment confirmation. The payment provider or the payer's bank may decline, delay, limit, hold, reverse, or request additional verification for a payment because of fraud checks, compliance checks, technical reasons, bank rules, provider rules, card limits, currency rules, or other reasons outside our control.
We do not store full payment card numbers on our servers.
Payment provider role
The payment provider processes the payment and may provide payment-related services, but it is not the seller of Elzo Forms products and is not responsible for product delivery, product quality, license terms, support, compatibility, or refund decisions, except where the provider's own terms or applicable law require otherwise.
Product, license, delivery, account, and support questions should be directed to Elzo Forms.
Order confirmation
An order is considered accepted only after successful server-side payment confirmation and any internal fraud, compliance, abuse-prevention, or delivery checks that may apply.
A browser redirect back to the website, return page, email notification, pending payment status, bank authorization, or checkout screen does not by itself confirm payment or create a paid license.
After successful server-side payment confirmation and order acceptance, we create or update your account order, issue the relevant license key, and make the product available through your account area, email, download page, or license page.
Manual review and order refusal
We may delay, manually review, refuse, cancel, or refund an order if fraud, payment, compliance, technical, delivery, abuse-prevention, or unacceptable-use checks are required.
We may also refuse or cancel an order if we believe, in our reasonable and good-faith judgment, that the purchase, account, customer, domain, website, license activation, or related activity is connected to illegal, abusive, harmful, deceptive, exploitative, malicious, fraudulent, or seriously unethical use.
If an order is refused or cancelled before delivery, we will normally try to refund the payment where reasonably possible, unless the payment was not captured, was already reversed, is blocked by the payment provider, or a refund is restricted by fraud, chargeback, compliance, legal, or payment-provider rules.
Digital delivery
Digital delivery normally happens after payment is confirmed and the order is accepted. Delivery may include access to a downloadable plugin file, a license key, license management tools, product updates, renewal options, or other commercial license services included in the purchased plan.
Delivery is considered completed when the purchased digital product, license key, download, or account access is made available to you through the account area, email, download page, license page, or another digital delivery method provided by Elzo Forms.
Pending, declined, cancelled, expired, reversed, refunded, charged back, or unconfirmed payments do not create a paid license and do not require us to provide paid downloads, license activation, updates, renewals, or other commercial license services.
Delivery time
In most cases, digital delivery is automatic and happens shortly after successful payment confirmation. However, delivery may be delayed because of payment-provider checks, bank checks, fraud prevention, compliance review, technical issues, email delivery problems, account verification, or manual review.
If delivery is delayed, we may provide access, correct the order, request additional information, cancel the order, or refund the payment where appropriate.
Customer responsibility
You are responsible for providing a correct email address, maintaining access to your email inbox, keeping your account credentials secure, and checking your spam or junk folder for order-related emails.
You are also responsible for making sure that your WordPress website, hosting, PHP version, WordPress version, plugins, themes, and server configuration are compatible with the product before relying on it for a production website.
License activation and account access
A successful purchase may provide access to a commercial license key and related license services according to the purchased plan, activation limits, update period, and License Terms.
License activation, validation, downloads, updates, renewals, account access, and related commercial license services may be suspended, restricted, or terminated if the order is refunded, charged back, reversed, found to be fraudulent, connected to abuse, or otherwise violates our Terms of Service or License Terms.
Delivery problems
If you paid successfully but do not receive access to your account, download, or license key within a reasonable time, contact billing@elzoforms.com with your order email, payment transaction ID if available, and any error messages or screenshots that may help us investigate.
We will review the issue and, where appropriate, provide access, correct the order, resend delivery information, ask for additional verification, or refund the payment.
Failed, duplicate, or incorrect payments
If a payment fails, expires, is declined, or remains unconfirmed, no paid license is created unless the payment is later successfully confirmed and the order is accepted.
If you believe you were charged more than once, paid the wrong amount, used the wrong email address, or selected the wrong plan, contact billing@elzoforms.com as soon as possible. We will review the payment and order records and handle the issue where appropriate.
Chargebacks and payment disputes
If you open a chargeback or payment dispute, we may suspend or restrict the related account, license key, downloads, updates, renewals, and commercial license services while the dispute is reviewed.
We may provide order, delivery, download, activation, account, communication, and payment records to the payment provider, bank, or dispute processor where needed to respond to the dispute and prove digital delivery.
Chargebacks, payment reversals, or payment disputes may affect your ability to make future purchases, renew licenses, or access commercial license services.
Refunds
Refund requests are handled under our Refund Policy, including our 30 days money-back guarantee where applicable.
If a refund is issued, the related license key, downloads, updates, renewals, account access, and other commercial license services may be deactivated, restricted, or terminated.
A refund does not create any obligation for us to provide future service, accept future purchases, restore account access, reactivate a license key, or unblock a domain.
Invoices and receipts
Payment receipts may be provided by the payment provider, and order records may be available in your account area. If you need billing details corrected, contact billing@elzoforms.com as soon as possible after purchase.
We may not be able to change certain payment, invoice, receipt, or tax details after a transaction has been processed, depending on payment-provider rules, accounting requirements, tax rules, or technical limitations.
Taxes and compliance
Prices, taxes, fees, and currency are shown at checkout where applicable. You are responsible for providing accurate billing information and for any taxes, duties, bank fees, currency conversion fees, or other charges that may apply to your purchase under the rules of your country, bank, card issuer, or payment provider.
Contact
For payment, billing, order, or delivery questions, contact billing@elzoforms.com.